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Knowledge baseSupportPartners

My payment went through but the class is still locked

What to check, and how to get help.

Updated 4 October 2026

  1. Refresh My classes — confirmation can take a minute.
  2. Make sure you're signed in to the same account you paid from.
  3. Check the class: it should say Active, not Payment needed.

Still locked? Contact support with the class name, the time you paid and the payment reference from your email or PayPal receipt. Please don't pay a second time.

Still stuck?Contact support and tell us what you tried — we'll get you sorted.